Privacy Policy

Last updated : June 2026

1. Who I am 

This website is operated by Lakeside Therapies. I provide complementary services including reflexology and other wellbeing treatments. If you have any questions about this policy or how your data is handled, you can contact me via the contact details on this website. 

2. What information I collect 

I may collect and process the following information: 

• Your name 
• Contact details (such as email address and phone number)
• Information you provide when making an enquiry or booking an appointment 
• Information relevant to your treatment (only where necessary and with your consent)
• Information you choose to share via email and contact forms 
• Newsletter sign up details (if you choose to subscribe)
• Website usage data (such as pages visited)

3.  How your information is used 

Your information is used to:

• Respond to enquiries 
• Manage and confirm appointments 
• Provide appropriate therapy services 
• Send appointment related communication 
• Send monthly newsletters or updates (only if you have opted in) 
• Improve website and services offered 

I do not sell or pass your personal data to third parties for marketing purposes. 

4. Legal basis for processing your data 

Under UK GDPR, I process personal data on the following: 

• Consent - when you opt in to newsletters or provide information voluntarily 
• Contract - When data is needed to provide booked services
• Legitimate interest  - for basic business operations such as responding to enquiries and managing services safely and effectively 
• Legal Obligation - Where records must be kept for legal or regulatory reasons 

5. Health and sensitive information 

As a therapist, I may collect limited health related information where necessary for safe and appropriate treatment. 

This information is treated as special category data under UK GDPR and is: 

• Only collected when relevant 
• Kept securely 
• Not shared without your consent, unless required by law or safeguarding concerns 

6. How your information is stored 

Your data is stored securely and only for as long as necessary to: 

• Provide services 
• Meet legal or accounting requirements 
• Maintain safe and appropriate records 

I take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.  

7. Sharing your information 

Your personal information is only shared where necessary to operate the business, such as: 

• Booking or payment systems 
• Email service providers (for newsletters if subscribed) 
• Website hosting or analytics providers 

These providers are required to handle your data securely and in compliance with data protection laws. 

8. Cookies and website tracking 

This website may use cookies to: 

• Help the site function properly 
• Understand how visitors use the site (e.g. page visit and traffic patterns)

If analytics or embedded content (such as videos) are used, cookies may be set by third party services. 

You can manage or disable cookies in your browser settings at any time. 

9. Your rights under UK GDPR

You have the right to: 

• Access the personal data held about you 
• Request correction of inaccurate information 
• Request deletion of your data (where appropriate) 
• Withdraw consent (unsubscribe from newsletters)
• Object to or restrict certain types of processing 
• Lodge a complaint with the Information Commissioner's Office (ICO) 

10. Newsletter 

If you sign up to receive updates your email address will be stored securely and used only to send monthly emails. 

You can unsubscribe at any time using the link in any email or by contacting me directly. 

11. External links and embedded content 

This website may contain links to external sites or embedded content (such as videos)   

I am not responsible for the privacy practices of these external websites. 

12. Changes to this policy 

This privacy policy may be updated from time to time. 

Any changes will be posted on this page with an updated revision date. 

13. Contact 

If you have any questions about this privacy policy or how your data is handled, please contact me via the contact details on this website.